Refund &
Rescheduling Policy

  • We want to provide you with some flexibility when you book a tour in advance with us. Life happens. 

  • Tour and rental reservations can be rescheduled or changed within 30 days prior to the tour date.

  • If your plans change within 60 days of your tour, you can cancel with a $5 per ticket administration fee. 

  • Reservations made within 48-hours of a scheduled event are final and cannot be changed. 

  • Reservations may be rescheduled only once and are subject to availability. 

  • Rescheduling requests are processed at the sole discretion of the employee making the transaction.

  • We will contact you if there is an issue with your reservation. 

Inclement Weather Policy

  • Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc.

  • In some circumstances, tours may be canceled up to an hour before the start time of the event.

  • The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.

  • If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.