Refund & Rescheduling Policy

We strive to make every bike tour an unforgettable experience. We guarantee every reservation and work hard to ensure that our shop is staffed and ready to serve you. When planning your trip, please take the same considerations and let us know as soon as possible if your plans change. We will contact you if there is an issue with your reservation.

• Tour and rental reservations are nonrefundable because your space on tour or bike in the fleet is guaranteed.

• If you are unable to attend a tour or make your rental reservation, you may reschedule your booking or take a gift certificate if you do not know when you will be able to return.

• Rescheduling requests are subject to availability and are processed at the sole discretion of the employee making the transaction.

• Rescheduling requests within 48 hours of a tour will be subject to a fee of 10% per ticket to reschedule.

• Reservations may be rescheduled only once, subject to the discretion of the PCBT employee processing the transaction.

• Reservations made within 48 hours of a scheduled event are final and cannot be changed.

• Failure to arrive 30 minutes before your tour’s departure time may result in your space on the Portsmouth tour being given away. You will not receive a refund or credit for your tour. Late arrivals will not be caught up to the tour.

Inclement Weather Policy

Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc. In some circumstances, tours may be cancelled up to an hour before the start time of the event. The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or receive credit for a future event.

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