Refund &
Rescheduling Policy

• We want to provide you with some flexibility when you book a tour in advance with us. Life happens. 

• Tour and rental reservations can be rescheduled or changed within 30 days prior to the tour date.

• If your plans change within 60 days of your tour, you can cancel with a $5 per ticket administration fee. 

• Reservations made within 48-hours of a scheduled event are final and cannot be changed. 

• Reservations may be rescheduled only once and are subject to availability. 

• Rescheduling requests are processed at the sole discretion of the employee making the transaction.

• We will contact you if there is an issue with your reservation. 

Inclement Weather Policy

• Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc.

• In some circumstances, tours may be canceled up to an hour before the start time of the event.

• The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.

• If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.