Located at the Historic
John Paul Jones House
43 Middle Street Portsmouth, NH
603-969-1866
TripAdvisor
#1 of 24 Tours &
Activities in Portsmouth, NH
Refund &
Rescheduling Policy
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If your plans change within 72 hours of your bike tour, you can cancel for a full refund.
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Reservations made or within 48 hours of a scheduled tour are final and non-refundable. Our tours are small 6-8 riders for an intimate experience and our fleet is limited. The likelihood of filling a seat is limited.
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You can convert your tour ticket price to a gift card. Just give us a call.
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Rescheduling requests are processed at the sole discretion of the employee making the transaction.
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Reservations may be rescheduled only once and are subject to availability.
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Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not receive a refund or credit for your tour.
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Late arrivals will not be able to catch up to the tour.
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Our seats are limited for a one-on-one experience and up to 8 riders, per tour guide.
Private and Group Tours
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Amendments to group number can be made at any point up to 48 hours before the tour, there will be no refund for a reduction in the number of guests.
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Amendment to the tour date can be requested up to 7 days before tour commencement. We cannot guarantee availability, however, we will always try to reschedule the tour. Tours greater than 8 riders, will require a second guide.
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Cancellations received greater than 14 days before the tour are entitled to a full refund.
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Cancellations received within 14 days of the tour are non-refundable.
Inclement Weather Policy
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Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc. We will have rain ponchos just in case.
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In some circumstances, tours may be canceled up to an hour before the event's start time.
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The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.
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If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.