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Refund &
Rescheduling Policy  ​

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Cancellation of the tour (by our guests) — We realize that life is unpredictable. Booking an event for a future date is always a bit uncertain. If for any reason any of our guests need to cancel a booked tour, we will follow these simple guidelines:

  • Cancellations received up to 72 hours before the booked tour date/time ————— refund. (less a 20% cancellation fee)

  • Cancellation of a tour by our guests within 72 hours of a tour date/time --------- will result in no refund. You can convert your tour ticket price to a gift card.  Just give us a call. 

  • Rescheduling requests are processed at the sole discretion of the employee making the transaction.

  • If you are within 48 hours of your tour start time, you may reschedule, (subject to availability)

  • Reservations can be rescheduled only once. 

  • Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not receive a refund or credit for your tour.

  • Late arrivals will not be able to catch up to the tour.

  • Our seats are limited for a one-on-one experience.
     

Please understand that our tour groups are very small, and if we receive a cancellation very close to the actual tour date, ( less than 3 days ) it will be difficult to book that canceled space for another guest. 

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Private and Group Tours 

  • Groups greater than 8 riders must pay in full to reserve a group tour.

  • Payments are fully refundable if canceled more than 14 days in advance. After this, you will only receive a 50% refund if you cancel.

  • Cancellations within 7 days of the tour, for example, 10 a.m. on Monday, is the deadline for a tour that runs on Sunday at 10 a.m.) are non-refundable.  

  • If inclement weather is forecasted for the day of the ride (inclement weather is defined as the forecasted certainty of sustained, soaking rain and/or high-speed winds…NOT scattered, passing, or intermittent showers) you will be given the option of rescheduling or moving the tour to a later time or the opportunity to ride on another available date. If we cancel the tour, you will receive a full refund.

  • Amendments to group number can be made at any point up to 48 hours before the tour, there will be no refund for a reduction in the number of guests.
     

Inclement Weather Policy

  • Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc. We will have rain ponchos just in case. 

  • In some circumstances, tours may be canceled up to an hour before the event's start time.

  • The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.

  • If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket. 

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