Refund &
Rescheduling Policy  ​

• If your plans change within 72 hours of your bike tour, you can cancel for a full refund. 

• Reservations made or within 48 hours of a scheduled tour are final and non-refundable. Our tours are small 6-8 riders for an intimate experience and our fleet is limited. The likelihood of filling a seat is limited.  

• You can convert your tour ticket price to a gift card.  Just give us a call. 

• Rescheduling requests are processed at the sole discretion of the employee making the transaction.

• Reservations may be rescheduled only once and are subject to availability.

• Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not receive a refund or credit for your tour.

• Late arrivals will not be able to catch up to the tour.

• Our seats are limited for a one-on-one experience and up to 8 riders, per tour guide. 
   

Private and Group Tours

• Amendments to group number can be made at any point up to 48 hours before the tour, there will be no refund for a reduction in the number of guests.

• Amendment to the tour date can be requested up to 7 days before tour commencement. We cannot guarantee availability, however, we will always try to reschedule the tour. Tours greater than 8 riders, will require a second guide.  

• Cancellations received greater than 14 days before the tour are entitled to a full refund.

• Cancellations received within 14 days of the tour are non-refundable. 
   

Inclement Weather Policy

• Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc. We will have rain ponchos just in case. 

• In some circumstances, tours may be canceled up to an hour before the event's start time.

• The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.

• If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.