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Cancellation Refund & Rescheduling Policy  ​

​Cancellation of the tour (by our guests):

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  • Within 14 days of your reserved tour, tickets are NON-REFUNDABLE. You may reschedule for a $20 fee per (rider) ticket based on availability. 

  • We offer 50% refunds for cancellations made more than 14 days prior to the event. We cannot refund cancellations made within 14 days of an event because your space must be reserved. 

  • Rescheduling requests are subject to availability and are processed at the sole discretion of the employee making the transaction. 

  • Reservations may only be rescheduled once. Tours must be rescheduled in person by phone, not text or email.

  • Failure to arrive 30 minutes before your tour departure time may result in your space being given away. You will not receive a refund or credit for your tour.

  • Late arrivals will not be able to catch up to the tour. Our seats are limited for a one-on-one experience. When we receive a cancellation close to the actual tour date, we won't be able to re-book that canceled space for another guest. 

  • We now offer trip bike tour protection for a small fee per guest. Purchasing trip protection allows you to cancel or reschedule your public bike tour for any reason up to 48 hours before trip departure.

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Private and Group Tours 

  • Groups must pay in full to reserve a group tour. Tour times are limited.

  • Payments are fully refundable if canceled more than 28 days in advance. After this, you will only receive a 50% refund if you cancel.

  • Cancellations within 14 days of the tour are non-refundable.  Seats and times are limited.

  • If inclement weather is forecasted for the day of the ride (inclement weather is defined as the forecasted certainty of sustained, soaking rain and/or high-speed winds…NOT scattered, passing, or intermittent showers) you will be given the option of rescheduling or moving the tour to a later time or the opportunity to ride on another available date. If we cancel the tour, you will receive a full refund.

  • Amendments to group number can be made at any point up to 72 hours before the tour, there will be no refund for a reduction in the number of guests.
     

Inclement Weather Policy

  • Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc. We will have rain ponchos just in case. 

  • In some circumstances, tours may be canceled up to an hour before the event's start time.

  • The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.

  • If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket. 
     

Other Conditions

All participants must be confident bike riders and be able to follow guide instructions while on tour. We reserve the right to cancel any participant who cannot ride a bike with basic confidence as determined by PortCity Bike Tours staff. In this case, refunds will not be given for those who cannot ride a bike safely. Participants agree to obey New Hampshire traffic laws and be able to follow the safety instructions given by the guide. You agree that any injury experienced on any PortCity Bike Tours' tour or activity is completely at the responsibility of the participant and is not the responsibility of PortCity Bike Tours. PortCity Bike Tours is not responsible for the loss or damage of personal belongings & it is completely up to the participant to be responsible of all personal property. Any consumption of alcohol during any PortCity Bike Tour or activity is completely at the choice & responsibility of the participant. PortCity Bike Tours reserves the right to cancel any tour or activity due to unsafe conditions or unknown events which make the bike tour impossible to safely complete.

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