Refund & Rescheduling Policy  ​
 

​Cancellation of the tour (by our guests) — If for any reason any of our guests need to cancel a booked tour, we will follow these simple guidelines:

• Cancellations received up to 72 hours before the booked tour date/time will be refunded. (less a 20% cancellation fee)

• Cancellation of a tour by our guests within 72 hours of a tour date/time will result in no refund. But, you can convert your tour tour to a gift card.  Just give us a call. 

• Rescheduling requests are processed at the sole discretion of the PCBT employee.

• If you are within 48 hours of your tour start time, you may reschedule only once. (subject to availability)

• Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not receive a refund or credit for your tour.

• Late arrivals will not be able to catch up to the tour.

• Our seats are limited for a one-on-one experience.
   

Please understand that our tour groups are very small, and if we receive a cancellation close to the actual tour date, ( less than 3 days ) it will be difficult to book that canceled space for another guest. 

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Private and Group Tours 

• Groups must pay in full to reserve a group tour. Seats and times are limited.

• Payments are fully refundable if canceled more than 14 days in advance. After this, you will only receive a 50% refund if you cancel.

• Cancellations within 7 days of the tour, for example, 10 a.m. on Monday, is the deadline for a tour that runs on Sunday at 10 a.m.) are non-refundable.  Seats and times are limited.

• If inclement weather is forecasted for the day of the ride (inclement weather is defined as the forecasted certainty of sustained, soaking rain and/or high-speed winds…NOT scattered, passing, or intermittent showers) you will be given the option of rescheduling or moving the tour to a later time or the opportunity to ride on another available date. If we cancel the tour, you will receive a full refund.

• Amendments to group number can be made at any point up to 48 hours before the tour, there will be no refund for a reduction in the number of guests.
   

Inclement Weather Policy

• Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc. We will have rain ponchos just in case. 

• In some circumstances, tours may be canceled up to an hour before the event's start time.

• The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.

• If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.