Refund & Rescheduling Policy

Refund & Rescheduling Policy

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We strive to make every bike tour an unforgettable experience. We guarantee every reservation and work hard to ensure that our shop is staffed and ready to serve you. When planning your trip, please take the same considerations and let us know as soon as possible if your plans change. We will contact you if there is an issue with your reservation.

• Tour and rental reservations can be refunded or changed within 72 hours of the day of the tour.

• If you are unable to attend a tour or make your rental reservation, you can also reschedule your booking or take a gift certificate

• Rescheduling requests are subject to availability and are processed at the sole discretion of the employee making the transaction.

• Reservations may be rescheduled only once, subject to the discretion of the PCBT employee processing the transaction.

• Rescheduling requests within 48 hours of a tour will be subject to a fee of 10% per ticket to reschedule.

• Reservations made within 48 hours of a scheduled event are final and cannot be changed.

• Failure to arrive 30 minutes before your tour’s departure time may result in your space on the Portsmouth tour being given away. You will not receive a refund or credit for your tour. Late arrivals will not be caught up to the tour.

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Inclement Weather Policy

Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc. In some circumstances, tours may be canceled up to an hour before the start time of the event. The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours. If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.