Refund &
Rescheduling Policy

• We will contact you if there is an issue with your reservation. 

• Due to limited seating, if you cancel there will be a $5 per person ticketing fee. 

• If you cancel within a 48 hour period, you will not receive a refund, but you can request a gift certificate. 

• Reservations made within 48 hours of a scheduled event are final and cannot be changed. You have the option to request a gift certificate that's transferrable. 

• Reservations may be rescheduled only once and are subject to availability. 

• Rescheduling requests are processed at the sole discretion of the employee making the transaction.

• Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not receive a refund or credit for your tour.

• Late arrivals will not be able to catch up to the tour.

Inclement Weather Policy

• Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc.

• In some circumstances, tours may be canceled up to an hour before the start time of the event.

• The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.

• If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.