Refund & Rescheduling Policy

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We will contact you if there is an issue with your reservation.
 

• We strive to make every bike tour an unforgettable experience. We guarantee every reservation and work hard to ensure that our shop is staffed and ready to serve you.

• When planning your trip, please take the same considerations and let us know as soon as possible if your plans change.

• We will contact you if there is an issue with your reservation.

• Tour and rental reservations can be refunded up to two weeks prior to your tour.

• If you require a cancellation within the two-week period, a $5 fee will be charged for each person. This fee will allow us to cover the booking fees charged by our booking reservation system.   

• Reservations can be rescheduled only once, subject to the discretion of the PCBT employee processing the transaction.

• Rescheduling requests, no fee, but are are subject to availability and are processed at the sole discretion of the employee making the transaction.

• Failure to arrive 30 minutes before your tour’s departure time may result in your space on the Portsmouth tour being given away.
   

Inclement Weather Policy

Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc. In some circumstances, tours may be canceled up to an hour before the start time of the event. The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours. If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.