Refund &
Rescheduling Policy

• Tour and rental reservations can be rescheduled or changed within 30 days prior to your tour date. If you cannot reschedule, we can offer you a credit to use another time.

• Rescheduling requests are processed at the sole discretion of the employee making the transaction. 

• If your plans change within 30 days of your tour, you can cancel or reschedule with a $5 rebooking fee per rider. Our tours are small and our fleet is limited.

• Reservations made within 48 hours of a scheduled event are final and cannot be changed. 

• Late arrivals will not be able to catch up to the tour. 

• Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not receive a refund or credit for your tour.

• Our seats are limited for a one-on-one experience. 

Inclement Weather Policy

• Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc.

• In some circumstances, tours may be canceled up to an hour before the start time of the event.

• The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.

• If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.