Refund &
Rescheduling Policy  ​

  • If your plans change within 30-days of your bike tour, can be canceled for a 100% refund.

  • Reservations made or within 15-days of your bike tour, can be canceled for a 50% refund. If you need to change a reservation, there will be a $10 rebooking fee per rider.

  • Reservations made or within 5-days of a scheduled tour, are final and non-refundable. Our tours are small for an intimate experience and our fleet is limited.

  • You can convert your tour ticket price to a gift card.  Just give us a call. 

  • Rescheduling requests are processed at the sole discretion of the employee making the transaction.

  • Reservations may be rescheduled only once and are subject to availability.

  • Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not receive a refund or credit for your tour.

  • Late arrivals will not be able to catch up to the tour.

  • Our seats are limited for a one-on-one experience and up to 8 riders.
     

Private and Group Tours

  • Amendments to group number can be made at any point up to 24 hours prior to the tour, there will be no refund for a reduction in number of guests.

  • Amendment to the tour date can be requested up to 7 days prior to tour commencement. We cannot guarantee availability, however we will always try to reschedule your tour.

  • Cancellations received greater than 14 days prior to the tour are entitled to a full refund.

  • Cancellations received within 14 days of the tour are non-refundable, with no exceptions.

​

Inclement Weather Policy

  • Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc.

  • In some circumstances, tours may be canceled up to an hour before the start time of the event.

  • The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.

  • If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.