Refund &
Rescheduling Policy

  • We will contact you if there is an issue with your reservation. 

  • Due to limited seating, if you cancel there will be a $5 per person ticketing fee. 

  • If you cancel within a 48 hour period, you will not receive a refund, but you can request a gift certificate. 

  • Reservations made within 48 hours of a scheduled event are final and cannot be changed. You have the option to request a gift certificate that's transferrable. 

  • Reservations may be rescheduled only once and are subject to availability. 

  • Rescheduling requests are processed at the sole discretion of the employee making the transaction.

  • Failure to arrive 30 minutes before your tour departure time may result in your space on the tour being given away. You will not receive a refund or credit for your tour.

  • Late arrivals will not be able to catch up to the tour.

Inclement Weather Policy

  • Our tours run rain or shine, except in the case of extreme weather conditions such as lightning, hail, torrential rain, etc.

  • In some circumstances, tours may be canceled up to an hour before the start time of the event.

  • The decision to cancel the tour is up to the sole discretion of PortCity Bike Tours.

  • If we do cancel the tour or event, ticket-holders will be allowed to reschedule tickets (subject to availability) or we'll refund the ticket.