Frequently Asked Questions
Q: Do I need to be an expert rider to take a Historical Bike or Coastal Tour?
A: Riders should have prior experience with cycling on multi-gear bikes. Most adults find our historic rides easy in terms of terrain and physical exertion, however, we do ask that participants have some knowledge of bicycling, gear-shifting, and biking in general. Coastal riders should be comfortable riding sometimes at a moderate pace and on varied terrain. We'll be stopping periodically on the Coastal Tour.
Q: What if I have my own bike but, would like to go on a tour with PortCity Bike Tours?
A: Our bikes are kept in working and safe condition. Our bikes are maintained and tuned to be in safe working order by a certified mechanic. We have a selection of fitted comfortable bikes to keep the pace of the group. We'll be traveling on varied surfaces that require special tires. Please call 603-969-1866 to inquire.
Q: Can I order a gift certificate?
A: Absolutely! You can purchase gift certificates for our tour offerings through our Gift Certificate page.
Q: What kinds of tours are available?
A: We have 90 minute to 3 hour tours. We offer everything from family friendly routes to longer coastal rides.
Q: What is included in a tour?
A: We provide every rider with a safe, expertly fitted, comfortable bicycle, helmet, and snack. Water is also included to keep you hydrated. We provide a friendly, fun-loving PortCity Bike Tour Guide whose mission is to make your tour of Portsmouth, New Castle and Rye a truly unforgettable one.
Q: What should I bring on a tour?
A: You should wear comfortable clothing and sturdy footwear (sneakers are best). Please remember to bring your e-ticket if you booked your tour in advance. Because it is important to stay well hydrated, we will provide water to all riders, but bring extra water or sports drinks. Be sure to have eaten so that you’re well fueled for the ride.
Q: What is PortCity Bike Tours commitment to safety?
A: All of PortCity Bike Tours bikes are top of the line, well maintained, expertly fitted and safe. We provide each rider with a helmet as well. Moreover, PortCity Bike Tours is a fully insured company. Your safety and comfort are of the utmost importance to us. Be sure to arrive 15-20 minutes prior to departure time in order to have your bike and helmet fitted by one of our experienced tour guides. All bikes and helmets are fully outfitted with reflectors and reflective strips. Lights are available for those who will be riding at night in the Fall.
A. We have a no hassle 72 hour cancellation policy with a 10% booking fee. Deposit is non-refundable in the event of a guest no-show or less than 72-hour cancellation.
Q: What is a typical PortCity Bike Tour experience?
A: All of our tours will start at our location at a convenient in town. You will be notified by text or email once booked. You'll meet at our PortCity BIke Tour location at 43 Middle Street where you will check in, meet your tour guide, and get fitted with a bicycle and helmet. You will have a chance to test ride your bike to ensure a proper fit and then we’ll get you on your way exploring Portsmouth! Sights and stops vary depending on which tour you have selected, but most tours stop about every 3/4 of a mile to a mile at historical sites or cultural landmarks, where the guide will tell you about the stop and give you some time to take photos.
Q: I have a young/small child, can they come too?
A: Absolutely! For children, we offer tag-a-long bikes and toddler seat that easily attach to the parent/guardian’s bicycle. If renting a tag-a-long or child seat, they must be able to safely ride while you, navigate streets, traffic and ride for 3 hours.. Check out our stock here to learn more. Due to limited children's equipment, we suggest you call us to reserve it in advance. For toddlers up to 40 pounds and age range of 1 year old and up only can ride. The frame-mounted rear bike seat will be securely and safely attached to the adult bicycle when you arrive. The Bicycle Helmet Safety Institute urges parents to take care when dismounting.
Q: Should I tip my tour guide?
A: Tipping your tour guide is customary, and a thoughtful way to show your gratitude for a great service. A 20 % gratuity will be added to custom and private tours.
Q: What is the PortCity Bike Tour philosophy?
A: To have fun! But, we believe strongly that those who choose the bicycle as a mode of transportation are expressing a healthful commitment to themselves, their bodies and their environment. We at PortCity Bike Tours fully support this commitment. Whether you call Portsmouth your home or you are exploring the city for the first time, we want you to experience this amazing city via two-wheel power. Discover Portsmouth's South End or the many neighborhoods more thoroughly than exploring by foot, more intimately than touring by Trolley or car. Rest assured when you dine at one of Portsmouth’s fine restaurants, you’ll have earned dessert :)
Q: Will I have to sign a waiver when I attend an PortCity Bike Tours?
A: Yes, all guests must sign a waiver and release form.